Privacy Policy

• Letter Content: The text, names, memories, and emotions you input when creating letters and messages. This content is processed by our AI to generate personalized letters.
• Customization Preferences: Your choices regarding letter styles, categories, and polish options.
• Feedback and Communications: Any information you provide when contacting us for support or feedback.

• Device Information: Device type, operating system version, unique device identifiers, and general hardware information necessary for app functionality.
• Usage Data: Information about how you interact with the app, including features used, time spent, and navigation patterns.
• Performance Data: Crash reports, error logs, and performance metrics to help us improve app stability.
• Purchase Information: Records of Ink Coin purchases processed through the Apple App Store.

• Email addresses or phone numbers (no account required)
• Real names or identity documents
• Location data or GPS coordinates
• Contacts or address book information
• Photos or media from your device (unless you explicitly add images to letters)
• Social media profiles or connections
• Financial information (payments processed by Apple)

• When you create a letter, your input (names, memories, emotions) is sent to our AI service for processing
• The AI generates personalized content based on your specific inputs and selected style
• Generated letters are returned to your device and stored locally
• Your input is processed in real-time and is not permanently stored on our servers

• Input data is transmitted securely using encryption
• We do not use your personal letter content to train our AI models
• Processing logs may be retained temporarily for quality assurance and debugging
• We employ industry-standard security measures to protect data during transmission

Mulm stores your created letters, history, and preferences locally on your device:

• All saved letters are stored in your device's secure storage
• Your Ink Coin balance is maintained locally
• App preferences and settings remain on your device
• No cloud backup or sync of personal content occurs

• Encryption in Transit: All data transmitted between your device and our servers uses TLS/SSL encryption
• Secure API Communications: Our AI services use authenticated, encrypted connections
• Access Controls: Strict internal access controls limit who can access system data
• Regular Security Audits: We conduct periodic security assessments of our systems
• Incident Response: We have procedures in place to respond to potential security incidents

We work with trusted third-party service providers who assist us in operating our app:

• AI Processing Services: To generate your personalized letters
• Analytics Providers: To understand app usage and improve our services
• Cloud Infrastructure: To host our backend services securely

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

We may disclose information when required by law or in response to:

• Valid legal processes such as subpoenas or court orders
• Requests from law enforcement agencies
• Protection of our legal rights or defense against legal claims
• Prevention of fraud, security threats, or illegal activities

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify users of any such change in ownership or control.

• Access Your Data: Since your letters are stored locally, you have direct access to all your content within the app
• Delete Your Data: You can delete individual letters from your history, or uninstall the app to remove all local data
• Data Portability: You can copy or share your letters directly from the app
• Opt-Out of Analytics: Contact us to request exclusion from analytics data collection
• Request Information: Contact us to learn what information we may have processed

If you are a California resident, you have specific rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your CCPA rights

Important: Mulm does not sell personal information as defined under the CCPA.

Virginia residents have rights including:

• Right to confirm whether we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to delete your personal data
• Right to obtain a copy of your personal data in a portable format
• Right to opt out of targeted advertising and sale of personal data

Colorado residents have similar rights to access, correct, delete, and port their personal data, as well as opt out of certain processing activities.

We comply with applicable privacy laws in all U.S. states, including Connecticut, Utah, and other states with comprehensive privacy legislation. If you have questions about your specific rights, please contact us.

• When you first open Mulm, you may be asked whether to allow tracking
• If you choose "Ask App Not to Track," we will not track your activity across other companies' apps and websites
• Your choice does not affect the core functionality of Mulm
• You can change your tracking preferences at any time in your device's Settings

If you grant tracking permission, we may use this data to:

• Measure the effectiveness of our advertising campaigns
• Understand how users discover our app
• Improve our marketing efforts

We do not use tracking data to build profiles for targeted advertising within the app.

• We do not knowingly collect personal information from children under 13
• We comply with the Children's Online Privacy Protection Act (COPPA)
• If we discover we have collected information from a child under 13, we will delete it promptly
• Parents or guardians who believe their child has provided us with personal information should contact us immediately

If you are between 13 and 17 years old:

• We recommend reviewing this Privacy Policy with a parent or guardian
• Parental consent may be required for certain features or purchases
• We encourage responsible use of the app for appropriate communications

• We use encryption for data in transit
• Our service providers are contractually obligated to protect your data
• We comply with applicable data transfer regulations
• We implement appropriate technical and organizational measures

• We encourage you to review this Privacy Policy periodically
• Your continued use of Mulm after changes constitutes acceptance of the updated policy
• If you disagree with any changes, you should discontinue use of the app
• Material changes will not be applied retroactively without your consent

• In-app purchases are processed by Apple according to their privacy policy
• Apple may collect certain information about your app usage
• Apple's terms and privacy policy apply to your use of the App Store

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

• Email: mulm827364@outlook.com
• Response Time: We aim to respond to all inquiries within 5 business days
• Privacy Requests: For data access, deletion, or other privacy-related requests, please include "Privacy Request" in your subject line

To help us respond effectively, please include:

• A clear description of your question or request
• Your device type and app version (if relevant)
• Any relevant details that will help us assist you